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SERVICE IS SUPER SUPER SLOW!!!
  • ADP
    Posts: 2
    Sorry to tell you guys that so far I am not pleased with the service. I read one guy get it fast(and he lives in another continent) so I was expecting to get it sooner. I hope that wasn't just a fake marketing ploy!!! Hope the same about these products!!! Well, I paid $36US for shipping and that should be enough to get these products to me fast. Well, at least within the week.

    Well, I could have handled slow mail BUT SLOW SERVICE IS SOMETHING ELSE!!!

    That isn't the end of it. I sent 2 emails yesterday and another one today saying URGENT, and still no response. What's up with you guys? I have to go out of town next week and need to make arrangements with whoever is shipping the products to me and also the tracking number. Is that so difficult? I would have expected better than this if your service was somewhat good. Right? Is it just me? I think not.

    Well, if this gets deleted then it is another warning to you all!!! Just keep on looking. If this disappears then I would be extremely worried about this whole thing.
  • Edit
    Posts: 0
    That is pretty weird, its not like your buying a Dell computer or something that has to be built.
    I don't have a Aneros, but i'm starting to be cautious with all the complaints about shipping.
  • Pan
    Posts: 249
    Well obviously they haven't censored this thread. Nor have they deleted any of the other similiar posts from the past as far as I can tell. Doesn't that suggest a certain level of honesty and inegrity?

    So they're not perfect. People make mistakes.

    $36 is a lot to spend on shipping, I'll grant you that. Was it over night air express? If a certain delivery time was guaranteed, then it would seem reasonable that you should get some of your shipping fee refunded accordingly.

    But I have to ask, why would you need this product so badly that you'd spend $36 on shipping to begin with? You may have noticed from the posts around here that most people don't start having Super-O's as soon as they take it out of the box! A few extra days here or there shouldn't make a huge difference in your over all experience.

    If there's one thing most of us can agree on around here, it's that the first thing you need to learn with using an Aneros successfully is patience. This might be a good time to start on that lesson...
  • ADP
    Posts: 2
    Why they didn't delete this yet? They are all sound asleep!

    Why I want this in a rush? Well, I am going out of town on Sunday for 1 week and if it gets to me next week then I will NOT BE home!!! What will I do now? I asked these people for a tracking number so I can at least make some special arrangements with the courrier but Aneros didn't send me anything. Get the problem? Is that too difficult to do? I also put URGENT in the subject textbox and explained them my circumstances.

    If you are customer support and see urgent, what would you do? Go home for the weekend?
  • Pan
    Posts: 249
    Ok, you're right. This is a bit rediculous. I apologize if I was a little defensive on their behalf, but the support staff has always been good to me personally.

    I think it's fair to say they owe you a shipping cost refund and a sincere apology. I do sympathize with your situation. It's not a fair way to treat a customer, and honestly, I'm quite surprised they haven't responded to you, especially after this thread has been hanging out here like dirty laundry for the past 30+ hours.

    But for now, there must options available to you in case this isn't resolved before your trip.

    Is it possible to have a friend or neighbor stop by your place once a day and keep an eye out for a package on your doorstep? Or, if it requires a signature for delivery, the delivery office will be holding it when you get back in town, right?

    Does anything along these lines sound feasible?

    In the meantime, I volunteeer to help keep this thread active, in the hopes it will grab their attention sooner rather than later. Although why it hasn't already is simply beyond my comprehension...
  • Edit
    Posts: 0
    I don't know what happened with your shipment. I have ordered two different models at different times. Both were shipped Priority Mail and I received them in about 3 days. I live in Oregon and they were shipped from Houston TX. Maybe the delivery man is trying yours out. Ouch.
  • support
    Posts: 229
    Hello ADP,

    Sorry for the delay in responding to our email. As you may know, we our in Los Angeles for the Erotica LA convention, and unluckily, our office was closed on Friday as our whole staff is here. It's been pretty crazy, a unique set of circumstances here.

    Your order was shipped the day after you ordered it and is not scheduled to arrive until next week, as is clearly stated on the shipping options page. We will be back in the office on Monday and will do what we can to accomodate getting the order to you in the manner you would like.

    We pride ourselves on providing great customer service and timely shipping, and there are other threads in the forums to support this. This order was SHIPPED ON TIME and Luis, hopefully this will put you a little bit at ease. Again ADP, sorry for the delay in getting back to you, we will definitely do what we can to make you a happy customer again. Thanks!

    Darryl
    [email]support@aneros.com[/email]
  • I would like to comment on this to let it be known that customer support is good... in my case anyway. Apparently, AMEX is not accepted here, so I had to mail in a money order. I sent it in on Monday USPS next-day. I emailed and called on Wednesday to see if the order had been received. Via phone, a very nice lady told me that she saw no record of it, but that she would check into it and call back. She said that with the Erotica LA event last week, it was really hectic there this week.

    Anyway, she called me back about an hour later and said that they had my order and that it was shipping that night... and I would receive in on Friday. I received an email reply today telling me the same thing. Just wanted to say that considering the circumstances, they're doing a good job... and they are very friendly. As far as I'm concerned, if it arrives on Friday, all is good.