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Helix Syn: Mechanical failure
  • twlltintwlltin
    Posts: 571
    Whilst cleaning my Helix Syn last week, there was a cracking sound as I was rubbing it with a cloth. The silicone appears to have parted company with the core plastic shaft inside the head of the device. The moulding is still attached at the T but it is now possible to rotate the silicone part by about 5° either way against the shaft.

    I'm going to take up the matter with the supplier (Lovehoney UK) who offer a 12 month guarantee on all that they sell.

    However, I feel that it's important that Aneros themselves are aware of the possibility of this mode of failure. Perhaps a couple of thin slots along the length of the core shaft would allow the silicone to resist such torsional forces? (Or perhaps, as the core is moulded, incorporating some fins would be easier.)
  • xtimedt69xtimedt69
    Posts: 444
    I am curious, did you happen to use silicone lube?
  • twlltintwlltin
    Posts: 571
    I've never used silicone lube with the Syn, only oily lubes. I've even allowed a three or four days gap between having used silicone lube and using the Syn.
  • Love_isLove_is
    Posts: 1,672
    Perhaps @CT would want to know about this?
  • B MayfieldB Mayfield
    Posts: 2,077
    Twlltin,

    Love_is is quite right, the manufacturer should be apprised of the situation.  I have to say that this is the first that I've heard of something like this.    I trust that LoveHoney will make good on it.


    BF Mayfield
  • XilehXileh
    Posts: 353
    My hi-milage Syn is still working wonders!

    Xileh
  • twlltintwlltin
    Posts: 571
    Love_is is quite right, the manufacturer should be apprised of the situation.  I have to say that this is the first that I've heard of something like this.    I trust that LoveHoney will make good on it.


    It still works and is still functional. As I only got it in December I've still got some time to contact the seller. I'm waiting before sending it back just in case CT
    et al. might want me to do some other checks on it.

    I have docked the handle. That might prove a point of contention with Lovehoney.
  • From my understanding you should never use oil based lubes on silicon toys, so this may very well be the cause.
    What does it say about lube in the instruction manual? I would imagine it would specify never use oil based lubes.
    Also if you've docked the handle you don't stand much chance of returning it.
  • twlltintwlltin
    Posts: 571
    The surface is unaffected, and I'm not the only person here to use oily lubes with the Syn, or to have docked the handle.
  • Love_isLove_is
    Posts: 1,672
    @goldenboyuk - The silicone and plastic on the Helix Syn is not negatively effected by oil based lubes. Many users have been using oil based lubes with the Helix Syn. It is silicone lubes that should never be used with silicone sex toys. And oil based lubes that should not be used with latex condoms.

    http://en.wikipedia.org/wiki/Personal_lubricant#Silicone-based

    http://en.wikipedia.org/wiki/Condoms#Natural_latex
  • twlltintwlltin
    Posts: 571
    I have a silicone spatula which I often use when frying eggs and similar tasks involving hot oil. It's rated up to at least 400°F. I don't see any damage from such use. Now, I wouldn't use a Helix Syn in my frying pan...
  • isvara
    Posts: 588
    @twlltin, it sounds as if it is quite useable if it can't be returned. The only downside might be if fluids can get inside the silicone. But there would be no leakage inside the body. Might have a nice sideways twist!
    Mine is still going okay and I exclusively use oils.
  • You know, I was hesitant to bring this up simply b/c, I too use oils/Shea butter and I've cut the tail, but I have the same problem. Mechanically the device works fine and has for some time. The only thing I'm worried about is the possibility of bacteria getting lodged between the ridged plastic innertube and the outer silicone mold. Just my 2 ¢
  • B MayfieldB Mayfield
    Posts: 2,077
    Twlltin,

    You are right, removal of the handle shouldn't have caused the separation of the silicone as you've described, (that is unless you undermined the silicone at the base).   Nonetheless it is possible that the retailer may take issue with the fact that you've modified the product in this way.   Hopefully they'll replace the item for you without any trouble.  If not you may see if the manufacturer is willing to help you.

    I have to ask, what was the reason that you removed the handle?  I found it soft, smooth and springy, so much so that I've actually sat on the Helix Syn quite comfortably.  

    BF Mayfield

    p.s.  I wouldn't wait too long before taking this up LoveHoney.   While you do have more time under the warrantee the sooner the claim is made to the time of purchase the better the case for defect.  
  • BigGlansDC
    Posts: 636
    Hi guys,

    When I began my Aneros sessions early June 2012, I used AstroGlide as my lube until January 2013 when I switched over to extra virgin olive oil as my preferred lube. My Helix Syn has not been damaged by the olive oil. But could someone tell me if extra virgin olive oil is actually harmful to the Helix Syn?

    Thank you,

    Thom./BigGlansDC
  • B MayfieldB Mayfield
    Posts: 2,077
    Oils can be used safely with all of the SYN products.  

    Silicone lubricants may not be used as they will degrade the surface of the massager.

    BF Mayfield
  • twlltintwlltin
    Posts: 571
    Handle removal is performed because the handle catches on the bedsheets/towel when I'm in the position that works best for me -- flat on my back.