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Chat Room is FIXED and OPEN
  • support
    Posts: 229
    Hi Everyone,

    The Chat Room is now OPEN and ready. We apologize for the technical issues. Happy chatting!

    thanks,
    Aneros Support
  • twlltintwlltin
    Posts: 569
    May I lead the rest in saying thanks for doing this. Computer support can be a thankless job. If everything goes well, you're invisible. But should something go wrong...
  • Cool Cool.
  • Thanks 4 the fix. Is there any way to get a good history? Just curious.
  • is there something wrong with my account i cant seem to get into chat
  • rumelrumel
    Posts: 2,253
    manplzr,

    In order to participate in the Aneros Chat Room you must first be logged-on, then Click on the CHAT button on the top Menu Bar line (this opens into the Aneros Chat Center), Click on the CHAT NOW... button under STATUS column (this opens another page), Click on Aneros Chat Room #1 and you should now find yourself in the Chat Room. It's that easy.

    Failing this you may try contacting Support for further assistance.
    1.) You might try submitting this through the "FEEDBACK" tab on the left hand side of the page. While Support does periodically monitor the posts into the Forum, this current post might be missed.
    2.) You may try contacting Support directly via the online "Contact Us" page of the website (registration is not required to use this method).
    3.) You may try contacting Support directly via telephone - Monday-Friday, 9:30am- 5:30pm CST, 713-680-8840
    4.) You may try contacting Support directly via fax - 713-680-8841
    5.) You may try contacting Support via mail - Aneros P.O. Box 55554 Houston, TX 77255.
  • Chat seems to be AFU, again.
  • twlltintwlltin
    Posts: 569
    [QUOTE=ten_s_nut;102269]Chat seems to be AFU, again.
    Not just that, but everything except the forums gives a "connection attempt failed" error, which suggests the content management system database has gone AWOL.

    EDIT: it looks like it's fixed now. Perhaps routine maintenance?
  • I don't know, but it wasn't just the chat not working...for the past 2 or 3 days I couldn't even access the main site let alone the forum here. :confused:
  • twlltintwlltin
    Posts: 569
    The chat on this site is only usually open at weekends, normally Friday afternoons (3pm EST) to Monday morning (3am EST). November was a little different, what with the Thanksgiving holiday. Aneros staff don't usually put up the schedule for a month's chat sessions until the first day of that month.

    If you are desperate to chat when this site's chat is closed, there is another, unofficial venue.
  • twlltintwlltin
    Posts: 569
    Heads up to Aneros support...

    Attempting to join chat gives, "SQL error... Please check your error log file for details..."
  • Ok, why is the entire site (both the main and forum) down for days at a time? It's been happening on and off now for the past few weeks...