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Customer Support is BS!!!
  • I've sent three (3) emails to their customer support email address about returning my Helix, and I haven't got one (1) responce yet!!! Funny how they claim that they're always there for you if have any questions or concerns, but when you want your money back, these idiots can't be bothered. And by the way, don't send me a pity email telling me how busy you are, because we're ALL BUSY in our day-to-day activities!!! So anyone whose thinking about buying from these no-good, don't do it!!! Once they get your money and claim they have a 90 day return policy with no hassles, THINK AGAIN!!! Boycott this site and anything they sell!!!
  • raymond
    Posts: 4

    Originally Posted By: Tritonheat20
    I've sent three (3) emails to their fucking bullshit customer support email address about returning my Helix, and I haven't got one (1) responce yet!!! Funny how they claim that they're always there for you if have any questions or concerns, but when you want your money back, these fucking idiots can't be bothered. And by the way, don't send me a pity email telling me how busy you are, because we're ALL BUSY in our day-to-day activities!!! So anyone whose thinking about buying from these no-good assholes, don't do it!!! Once they get your money and claim they have a 90 day return policy with no hassles, THINK AGAIN!!! Boycott this site and anything they sell!!!


    Man that sux, at least you should get another Helix sent to you. I tried the Aneros and nothing good about it happen to me, just the urgh to shit.
    Try calling them, I did the time I ordered mine.
  • Edit
    Posts: 0
    Wow,

    What a drag! The second time today with another thread that is really out of place. What the possible relevance is of your customer service problems, I don’t know. What’s strange is that only a week ago you were a fairly reasonable guy with some questions about using the Aneros (Is Precum the starting....7/17/05). Heaven knows what turned you since then! So they didn’t get back to you since some time this week (assuming that your first email was sent then, as you were still asking questions of other users only last week) and you go mental?!!

    I guess you’re what one would call a “squeaky wheel” waiting to be greased? Did you ever consider picking up the phone and calling them? I did myself, very early on and found them quite friendly and able to settle a shipping issue that I had (one that resulted in a unit being sent to me free of charge).

    Can’t we all get along?


    Brdmsrtr
  • support
    Posts: 229
    (this post was edited 2005-06-27 17:18:25)

    Dear Triton,

    We have checked our records and located your first email sent on Wednesday evening and your second sent on Saturday. We respond to all emails as soon as possible but definitely within 3 business days. You should receive a refund form by the end of today if you have not already.

    Our office hours are from 9-5pm CST, Monday through Friday. We are available by phone and fax, as well as by email. The office is not open on Saturday or Sunday. We apologize for any inconvenience but can assure you that our 90-day refund policy will always be honored without exception. Refunds are issued upon receipt of product arms in the manner of payment received.

    All of us here at Aneros pride ourselves on our excellent customer service. More of our time is spent on the after-sale support than on the sale itself. We are sorry that we could not be of assistance to you before you decided to request a refund. However, if you have any other questions, please let us know and we will be happy to assist you in any way possible.

    Best wishes,

    [email]support@aneros.com[/email]
  • Edit
    Posts: 0
    I hope that the returned units are destroyed and not re-sold!!!!!!!!
    Regardless of how well they may be "sterilized", I feel a note should be in everyone sold that these are "new" units only.
  • B MayfieldB Mayfield
    Posts: 2,077
    Geezer,

    The manufacturer posted on this topic some time back (a year or so ago). They NEVER sell used product. As a matter of fact they never take any used product back (at least not in its entirety). They only require that you return a piece of the product back to them ( they indicated as the product arm in the previous post). I assume they are referring to the abutment tab.

    Consequently there is no need to enclose any note about each unit sold as being new. All of the products they sell are new.


    Mayfield
  • support
    Posts: 229

    Originally Posted By: support
    (this post was edited 2005-06-27 17:18:25)

    Dear Triton,

    We have checked our records and located your first email sent on Wednesday evening and your second sent on Saturday. We respond to all emails as soon as possible but definitely within 3 business days. You should receive a refund form by the end of today if you have not already.

    Our office hours are from 9-5pm CST, Monday through Friday. We are available by phone and fax, as well as by email. The office is not open on Saturday or Sunday. We apologize for any inconvenience but can assure you that our 90-day refund policy will always be honored without exception. Refunds are issued upon receipt of product arms in the manner of payment received.

    All of us here at Aneros pride ourselves on our excellent customer service. More of our time is spent on the after-sale support than on the sale itself. We are sorry that we could not be of assistance to you before you decided to request a refund. However, if you have any other questions, please let us know and we will be happy to assist you in any way possible.

    Best wishes,

    [email]support@aneros.com[/email]


    Refunds are issued upon receipt of product arms in the manner of payment received.

    Dear Geezer,

    Rest assured that we NEVER reissue used massagers for sale, promotion, testing, or any other reason. Used massagers should under no circumstances be returned to us in their original form. We specifically ask that customers return ONLY THE ARMS OF THE DEVICE, assuring our customers that these items are NEVER restocked. This also allows our customers to ship the return back to us more easily and economically.

    Best wishes,

    [email]support@aneros.com[/email]